The words “awful” and “awesome” are interesting to consider. In common usage, they are essentially antonyms. An awful experience is bad while an awesome experience is good. Yet while their meanings are opposites, curiously they both have the same root word: awe. Either a good or bad experience may be awe-inspiring, leaving you jaw-dropped, perhaps even inducing an involuntary audible “aww” sound. A cute puppy, a stunning landscape, or a thoughtful surprise may inspire awe….
This is the first entry in a five-part series of blogs we’ve dubbed the ‘eCommerce Marketing Hierarchy of Needs’. The objective for these blogs is certainly audacious. We aim to provide a simple framework for eCommerce businesses that helps to identify which marketing activities should be prioritized based on a company’s growth stage. We will help answer questions like: “should we be investing to improve our website’s user experience or is that time/money better spent…